GURU Thailand
Privacy Policy
Effective date: May 28, 2026
This policy explains what information GURU Thailand collects, why we use it, and the basic choices users have.
GURU handles sensitive legal information. We aim to collect only what we need to provide, secure, and improve the service.
1. Information we collect
We may collect account details, contact information, case descriptions, chat messages, uploaded documents, professional verification details, and technical information such as device, browser, and usage logs.
If you use a professional or government workflow, we may also process role, organization, assignment, case status, proposal, calendar, and document activity information.
2. How we use information
We use information to provide the service, organize case facts, support AI-assisted guidance, connect users with professionals, verify professional access, secure accounts, maintain records, and improve product quality.
We may use aggregated or de-identified information to understand service usage and improve legal workflow features.
3. Sharing information
We share information when needed to operate the service, such as with authentication, hosting, database, storage, analytics, AI, and communication providers.
We may share case information with professionals or agencies when you choose to request review, accept a proposal, or otherwise authorize the workflow.
4. Security
We use reasonable technical and organizational safeguards designed to protect user information.
No online service can be perfectly secure, so please avoid submitting information that is unnecessary for your legal workflow.
5. Retention
We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, support audit trails, and protect users and the platform.
Retention periods may vary depending on account type, case status, document type, and legal requirements.
6. Your choices
You may update account information, choose what case information to submit, and request access, correction, or deletion where available under applicable law.
Some records may need to be retained for legal, security, fraud-prevention, professional, or operational reasons.
7. Contact and updates
We may update this policy as the service changes. The updated version will be posted on this page with a new effective date.
This simple policy is provided for product readiness and should be reviewed by qualified counsel before public launch.